FAQ's
We’ve answered some of the most common questions below to help make your shopping experience easy and worry-free.
If you don’t find what you’re looking for, feel free to contact us — we’re always happy to help.
1. How can I place an order?
Browse our website, select your favorite items, choose the right size, and click on “Add to Cart.”
Once you’ve added all items, proceed to checkout, fill in your shipping details, and make payment to confirm your order.
2. How do I know my order is confirmed?
After placing your order, you’ll receive an email confirmation on your registered email ID with your order details and order ID.
3. How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with your tracking number and courier details.
You can also track your order through the “Track Order” option available on our website.
4. How long will my order take to arrive?
Delivery usually takes 2–8 working days, depending on your location.
You’ll be notified via email or SMS once your order is dispatched.
5. What are the shipping charges?
Shipping is free on all orders.
6. Do you offer Cash on Delivery (COD)?
Due to a high number of returns on Cash on Delivery orders, the COD facility has been temporarily disabled. Prepaid orders help us ensure smoother processing and faster dispatch.
7. Can I modify or cancel my order after placing it?
Orders can be cancelled or modified within 2 hours of placing them, provided they haven’t been shipped yet.
Once shipped, we are unable to cancel or make changes to the order.
For assistance, email us at dispatch@shelooks.xyz or call +91 1800 833 1472.
8. What is your return or exchange policy?
We accept returns and exchanges within 3 days of delivery for unused, unworn products with all original tags attached.
Please visit our Return, Refund, Cancellation & Exchange Policy page for complete details.
9. How will I get my refund?
Refunds are processed after the returned item passes quality checks.
The amount will be credited back to your original payment method or as store credit within 7–10 working days.
10. I received a damaged or wrong product. What should I do?
We’re sorry for the inconvenience.
Please share photos of the damaged or incorrect product within 24 hours of delivery to dispatch@shelooks.xyz, and our team will arrange a replacement or refund as per policy.
11. Do you deliver outside India?
Currently, we do not offer international shipping.
We’re working to expand our services soon.
12. How can I contact your support team?
You can reach out to us anytime through the following:
Email: dispatch@shelooks.xyz
Call Us: +91 1800 833 1472
Visit Us: 2nd Floor, Crystal Heights Commercial Tower, Opp. Pine Forest Retreat, Manali–Naggar Road, 175131 Manali Himachal Pradesh, India