Return, Refund, Cancellation & Exchange Policy

We value your trust and want you to love every piece you order from us.
Our return, refund, cancellation, and exchange policies are designed to ensure a smooth and transparent shopping experience.

1. Return Policy

We accept returns only under the following conditions:

  • The product must be unused, unworn, and unwashed.

  • The product must be returned in its original packaging with all tags and labels intact.

  • The return request must be raised within 3 days of delivery.

Once we receive your return request, our team will verify it and arrange pickup or guide you through the return process.

Non-Returnable Items:

  • Innerwear, accessories, or any hygiene-related products.

  • Items bought on final sale, clearance, or special discount.

2. Exchange Policy

We offer size and defect-based exchanges.
If you’ve received a wrong size or a defective item, you can request an exchange within 3 days of delivery.

Conditions for exchange:

  • The product should be unused and in the same condition as received.

  • Exchange will be processed only once per order.

  • If the requested size or product is unavailable, you will be offered a credit coupon or refund as per your choice.

3. Refund Policy

Refunds are initiated once the returned product passes quality inspection.
Refunds will be processed to the original payment method or as store credit, based on your preference.

Refund Timeline:

  • Prepaid orders: Within 7–10 working days after product verification.

  • COD orders: Refunds will be provided via bank transfer or wallet credit after successful pickup and inspection.

If the product fails quality checks, it will be returned back to the customer without a refund.

4. Cancellation Policy

  • Orders can be cancelled only within 12 hours of placing the order or before dispatch (whichever is earlier).

  • Once the order has been shipped, it cannot be cancelled.

  • For prepaid cancellations within the valid window, a full refund will be processed to the original payment method.

To request a cancellation, email us at indiashelooks@gmail.com or contact us at +91 🔶__________________🔶 with your order details.

5. Damaged or Defective Products

In rare cases where the product you receive is damaged, defective, or not what you ordered, please contact us within 24 hours of delivery with clear photos and your order ID.
Our support team will review your case and arrange for a replacement or refund as per policy.

6. Important Notes

  • Refund or exchange approval is subject to quality inspection.

  • Products returned without prior approval may not be accepted.

  • Shipping charges (if any) are non-refundable.

  • Repeated returns or abuse of our policy may result in refusal of future services.

7. Contact Us

For any questions or assistance regarding your order, feel free to reach out to us:
Email: indiashelooks@gmail.com
Call Us: +91 🔶__________________🔶
Visit Us: 🔶__________________________🔶